When we refund and when we do not.
Because translation is a custom professional service, refunds are assessed on a case-by-case basis. We do not offer blanket refunds simply because a project was started. Below is a clear breakdown of our refund conditions.
A full refund is available if you cancel within 2 hours of payment and work has not yet been assigned to a translator. Contact hello@translators-worldwide.com immediately with your order reference. We process refunds within 5-7 business days via the original payment method.
If work has begun but not been completed, a partial refund covering the unfinished portion may be arranged. The completed portion is charged at the per-word rate for the package selected. Partial refunds are assessed at our discretion based on project status at the time of cancellation request.
We do not issue refunds for completed and delivered projects. We do not issue refunds if the delivered translation meets the brief but the client has changed the brief or preference after delivery. We do not issue refunds for projects rejected by a third party (court, USCIS, employer) due to requirements outside the scope of the translation itself.
If you believe a delivered translation contains significant errors, contact us within 7 days of delivery with specific details. We will review and provide either a corrected translation or a partial credit. We do not participate in chargebacks before a dispute has been formally submitted to us and we have had the opportunity to respond.